Balloon Game Privacy Policy
At Balloon Game, we take privacy seriously. Playing games should feel relaxing, enjoyable, and secure—never like you’re trading your personal peace for digital entertainment. That’s why we’ve built this privacy policy to explain in simple terms what information we collect, how we use it, and the steps we take to keep it safe.
Our promise is transparency. If you interact with our platform—whether through the app, website, or customer support—this guide covers everything you need to know.
What Information We Collect
To deliver the best possible gaming experience, we do collect certain information from our users. This data helps us personalize your experience, protect your account, and continue building features you’ll enjoy.
Personal Information
When you create an account or reach out for support, we may ask for your name, email address, and a few other basic details. This helps us recognize your profile, provide customer service, and communicate updates that matter to you.
We never ask for unnecessary details. If we request personal data, it’s always with a clear purpose.
Usage Data
We track how people interact with the game—things like how long sessions last, which features are most popular, and what kinds of levels players return to. This information isn’t about who you are, but how you use the game. It helps us fine-tune Balloon Game so it keeps getting better.
Device and Technical Data
We may collect information about the device you’re using, such as your operating system, browser type, language preferences, and IP address. This lets us make sure Balloon Game works smoothly on your device and helps us identify potential technical issues.
Why We Collect This Information
We don’t gather data just to store it. Every piece of information we collect serves a purpose that directly improves the player experience.
To Make the Game Run Smoothly
Game features, graphics, loading times—all of these depend on how well we understand the devices and usage patterns of our players. Your device and session information help us fix bugs, adapt to new platforms, and avoid slowdowns.
To Improve Features You Actually Use
Knowing which modes and levels get the most attention helps us focus on updates that matter. If we see that players love balloon puzzle levels but rarely finish tournament rounds, that gives us direction on what to build next.
To Communicate When Needed
Whether it’s a notification about a new update or a reply to your customer support ticket, we use your contact details for communication that’s timely and relevant. No spam. No surprises.
Who Has Access to Your Information?
We do not sell, rent, or trade your personal information. Period.
However, we may work with third-party partners—such as payment processors, analytics platforms, and hosting providers—who help us run the game. These partners are held to strict privacy and security standards, and they only access the data necessary for their function.
If required by law (such as responding to a court order), we may disclose your information. But in all other cases, your data stays secure and under control.
How Long We Keep Your Data
We don’t keep data longer than necessary. Here’s a breakdown of how long we retain key information:
| Type of Data | Purpose | Retention Period |
| Personal Information | Account creation, customer support | Until account deletion |
| Gameplay Activity | Feature improvement, bug tracking | 12 months |
| Device/Session Details | Compatibility, analytics, security auditing | 12 months or until reset |
If you delete your account, all personal data is permanently removed from our systems within a reasonable timeframe.
Your Choices and Control
It’s your data—and we respect your right to manage it. Here’s what you can do:
View or Update Your Information
You can review and change your personal details through your account settings. If something’s incorrect, you can update it anytime.
Delete Your Account
Want to take a break or move on? You can delete your account directly from the app or request it via support. All associated personal data will be deleted unless required for legal reasons.
Turn Off Notifications
You’re in control of how often you hear from us. If you’d rather not receive promotional messages, you can opt out from within the app settings.
Keeping Your Information Safe
We use a combination of digital safeguards, secure hosting environments, and internal privacy training to protect your data. These measures include encryption, access restrictions, and real-time security monitoring.
No system is ever perfect, but we constantly review and improve our defenses to stay ahead of risks. Your trust matters, and we treat your data accordingly.
Children’s Privacy
Balloon Game is designed for general audiences, but we take extra care with younger users. Children under the age of 13 are not permitted to register without parental consent.
If we discover that a child has provided personal information without proper verification, we take steps to delete the data promptly. We also encourage parents to use parental controls when setting up access for younger players.
